According to the Public Relations Office report, in the meeting where the senior managements of both parties and the Customer Affairs Management team of Dey Insurance Co. participated, the working procedures and current projects in relation to customers were reviewed. IRC delegates had also chance to visit the Call Center and digital infrastructure of Dey Insurance Co.

In the meeting, the participants discussed issues related to the quantitative and qualitative enhancement of customer services in the insurance industry and how to use the huge data storage of Dey Insurance Co. utilizing data-mining methodology in order to do relevant research projects.